Hello Computer is a hands-on IT managed services company based in the Southern Highlands of NSW. We look after your technology so you can look after your business.
From a single laptop fix to a full managed service agreement covering your internet, email, security and hardware — we handle the lot. On site, remote, or a bit of both.
On-site and remote support when things go wrong — plus proactive management so they don't. From a single device fix to a fully managed IT environment with monitoring, patching, endpoint protection, and IT security built in. Cybersecurity isn't an add-on; it's part of everything we do.
We use AI to run our own operations every day, so we know what works and what's hype. From smarter workflows and automated follow-ups to AI-assisted communication and document handling — we can help you put it to work in your business too, with security and data sovereignty built in from the start.
Fully managed NBN and Starlink solutions, plus professional network design using enterprise-grade Ubiquiti equipment. Wi-Fi that covers your whole site, VLANs, firewalls, and VPNs. Business-grade VoIP phone systems that integrate seamlessly with your network — all provisioned, monitored, and supported.
Learn more →Microsoft 365 setup, migration, and management — email, Teams, SharePoint, OneDrive — alongside reliable Australian-hosted websites with DNS, SSL, backups, and updates all taken care of.
New PC, laptop, server, or accessories — sourced through our trusted supplier network, configured to your requirements, and delivered ready to go. We also handle computer repairs and data recovery, so whether you need new gear or need existing gear back in action, we've got you covered.
IP camera systems for businesses that need to see what's happening on site. We install, configure, and maintain CCTV using Hikvision and Dahua equipment with remote viewing and network threat protection.
We're down the road, not in a call centre. When you need someone on site, we're there — if it's urgent, same day!
We explain what's happening and why, in terms that make sense. No condescension, no mystery — just clear guidance.
Every recommendation we make considers your data security. We follow Australian data sovereignty best practices and keep your information where it belongs.
We built our own knowledge system to make sure every technician who works on your systems has the full picture — your setup, your history, your preferences — before they walk through the door.
Every job we do, every conversation we have, every detail about your environment gets captured and stored. When you call us next month or next year, we already know the context.
Our system tracks every open job, every follow-up, every outstanding action — and chases them automatically. If something needs attention, it gets it.
Our operations platform runs on hardware we own, right here in Australia. Your business information is never sent offshore, never used to train external AI, and never shared with third parties.
Established in the Southern Highlands in 2016 and now in our tenth year, Hello Computer was built on over 30 years of experience in the IT industry and a simple belief: regional businesses deserve the same quality IT support that city companies take for granted — without the city prices or the impersonal service.
We're a small, hands-on team based in Mittagong. We know our clients by name, we understand their setups, and we're invested in keeping their technology running smoothly because our reputation depends on it. Backed by a network of trusted suppliers and partners, we can source, deploy, and support the right solution for any business challenge.
Whether you need a one-off fix or want someone looking after your entire IT environment month to month, we'd love to hear from you.
Whether it's an emergency or just a question, we're happy to hear from you. Fill in the form below and we'll get back to you promptly.
